Chatbot Functions for Business
We build intelligent chatbots that go beyond simple Q&A, handling real business tasks like scheduling, product inquiries, and client communication. Powered by multi-agent AI, our chatbots integrate with your systems to deliver fast, accurate, and business-specific support while escalating cases to the right experts when needed.
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6/16/20251 min read
We offer chatbot solutions that can act as intelligent front-line assistants for your company. These chatbots are designed not just to answer simple questions, but to handle real business tasks in a reliable and automated way.
What our chatbots can do
Receive and understand client queries via chat, web, or mobile.
Book appointments or perform scheduling tasks directly with internal systems.
Send emails or SMS to clients, case officers, or technical support when needed.
Answer questions about product specifications and availability based on your company’s product data.
Escalate cases to the right person when human expertise is required.
Case Example: Chatbot with Multi-Agent Architecture
Consider a chatbot that, in the background, has several AI agents working together to serve the client query step by step
Planner Agent – receives the client query and decides the next step.
Product Data Agent – connects to the company’s product database to check specifications, compare options, and find alternatives.
Example: A client asks about a product with a special specification. The Product Data Agent checks the company database and returns the best matches. If no exact match exists, it provides similar alternatives.
Communication Agent – can send emails or SMS messages to clients, or forward the case to the correct case officer or product manager.
Example continuation: In this case, the client is offered the possibility to contact a case officer or product manager via email or SMS for further assistance.
Answer Agent – compiles a clear response to the client, including product information, availability, and next steps.
This way, the chatbot ensures that clients receive fast, accurate, and business-specific answers, while seamlessly integrating with your company’s workflows.